Customer Service Agent

Remote

Contracted

Mid Level

We are seeking a customer-focused Customer Service Agent with strong technical troubleshooting experience to support operations in the refrigerated container (reefer) industry. No prior refrigeration experience is required—full training will be provided.

Responsibilities:

Provide remote technical support via phone, email, and chat
Troubleshoot system and equipment issues using structured problem-solving
Guide customers through step-by-step solutions
Interpret alarms and system messages
Escalate complex cases when needed
Accurately document cases in CRM systems

Requirements:

Experience in technical support, helpdesk, or troubleshooting roles
Strong problem-solving and analytical skills
Excellent communication skills
Experience with ticketing/CRM systems
Ability to work independently in a remote environment

Nice to Have:

Basic mechanical/electrical knowledge
Experience in logistics, industrial, or equipment support

What We Offer:

Remote work flexibility
Full training in refrigeration systems
Career growth opportunities

Apply now to join a fast-paced technical support team.

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How many years of customer service experience do you have?*

What type of customer service software are you familiar with? Please list them.*

This is a remote position, with a schedule Monday - Friday 8:00 am to 5:00 pm PST (Los Angeles Time). Are you ok with this?*

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Can you describe a time when you troubleshot a technical issue remotely for a customer? What steps did you take to diagnose the problem and how did you ensure it was resolved?*

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Customer Service Agent

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